Swaledale Country HolidaysTerms and Conditions
Thank you for choosing to book with Swaledale Country Holidays (SCH). By accepting these Terms and Conditions, you agree that you are over 18 years of age and that you accept full responsibility for all payments due and for the consequences of any actions of all persons who will use the property during your holiday. If payment is made by credit/debit card by telephone, you will have deemed to have read all the Terms and Conditions and agreed to be bound by them.
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide on the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email.
If your holiday is more than eight weeks from the date of booking, we will require a deposit of £100.00. If the holiday is due to start within eight weeks of the booking, the total of the holiday rental fee is payable at the time of booking.
SCH will confirm your booking on receipt of the appropriate deposit or full payment. Once SCH has confirmed your booking and has received the deposit or full payment, then an agreement exists between us on these Terms and Conditions. A copy of these Terms and Conditions will be sent to you in a separate email to the Booking Confirmation/Receipt. If you have any issue with the Terms and Conditions, please contact us within 48 hours. Within this 48 hour period, you may cancel your booking and receive a full refund of any monies paid.
The balance of the holiday rental fee less any deposit will become due eight weeks before the start of your holiday. If the balance is not received on time, SCH reserves the right to cancel your booking and retain the deposit.
Changes to your Booking
If you wish to make any changes to your booking, please contact us and we will endeavour to assist wherever possible but cannot guarantee this.
Occupation of the Property
The number of people occupying the property must not exceed that given on the Booking Form.
You must not use the property for any activity or in such a way as to cause nuisance or annoyance to SCH, its visitors or its neighbours.
COVID Cancellation Policy
If your booking has to be cancelled because of a national lockdown and the lockdown period covers the dates of your booking, you will be refunded in full.
If your address is put into local/regional lockdown and the lockdown period covers the dates of your booking, meaning you are unable to travel, you will be refunded in full.
If you catch COVID prior to your holiday or you are required to self-isolate/ quarantine/shield, we will defer your holiday.
General Cancellation Policy
If we cancel your holiday:
SCH reserves the right to cancel your booking at any time in the event of circumstances beyond our reasonable control or if in the reasonable opinion of SCH, it is necessary to undertake essential works at the property. In these unlikely circumstances, SCH will endeavour to offer a suitable alternative holiday. If no such alternative holiday is agreed between us, then we will refund in full all money received by us for the booking. SCH will not otherwise be liable for any loss incurred by you as a result of the cancellation.
If you cancel your holiday:
If you are unable to travel or you are disinclined to travel, you must notify SCH of your cancellation request in writing. We will do our utmost to relet the property – if we are successful, we will refund you any monies already paid less an admin fee of £25.00. If we cannot relet your holiday dates, you will not be entitled to a refund of any monies paid and you will need to claim on your travel insurance.
This includes – but is not limited to – illness, jury service, family emergencies, military service, a change in personal or work circumstances, travel delays (including public transport) or vehicle breakdown.
These issues are at your own risk and do not entitle you to cancel or receive a refund. We strongly recommend that you take out travel insurance to cover you for such eventualities (see below).
As with any other holiday, we strongly recommend that you take out appropriate travel insurance cover for your holiday in case you have to cancel your booking for any reason other than Covid. For a small additional fee, you can arrange refund protection via our online booking provider with Booking Protect. Please read their Terms and Conditions carefully before booking this protection. Please note your refund protection contract is with Booking Protect and not with SCH. Booking Protect does not provide Covid refund cover.
Many banks and building societies offer free annual travel insurance policies to account holders.
In addition, there are a number of travel insurance policies that will also refund for some Covid related issues.
We cannot recommend any particular policy but you can look for suitable cover at https://www.which.co.uk/money/insurance/travelinsurance
Hot Tub and Sauna (where applicable)
In the unlikely event that a fault occurs with the hot tub or sauna, we will do our utmost to get this fixed as quickly as possible. However, this is not always possible.
If we are unable to do so prior to your stay, we will alert you and offer you the option to cancel your stay with a full refund or continue with your stay and receive compensation of £100.00.
If the hot tub or sauna break down during your stay and we are unable to fix it before you leave, we will offer you compensation of £100.00.
You agree to keep the property and its contents in the same condition and repair as on your arrival at the property and to pay to SCH upon written demand any costs incurred in making good any loss or damage to the property or its contents caused by your
action or omission or that of any guest or animal accompanying you.
No pet is permitted at the property other than any dogs notified to us on the Booking Form. You must keep dogs off the furniture and under proper control at all times. Please be aware that Kisdon and Lovely Seat are located in a sheep farming area and you should bear this in mind at all times.
You must allow anyone from SCH to enter the property during your holiday in the case of an emergency, e.g. a burst water pipe. SCH reserve the right to enter the property in your absence in such circumstances.
You must ensure that the property is left in a clean and tidy condition on your departure at the end of your holiday. SCH may make a charge for any additional cleaning if this is considered necessary.
Our Right to Terminate a Booking
SCH reserves the right to terminate this Agreement and ask you and your guests to leave immediately if this is deemed necessary as a result of your behaviour or that of your guests or any other material breach by you of the terms of this Agreement.
Arrival and Departure
The holiday rental period begins at 4.00pm on the first day of the booking period and ends at 10.00 on the day of departure. This is essential if SCH is to prepare the property to the appropriate standard prior to guest arrivals. If your stay extends beyond this
period, you may be subject to an additional charge.
Description and Facilities
SCH will endeavour to inform you at the time of booking of any changes to the website description of the property or any events/ works taking place near the property during your stay (e.g. a scheduled electricity outage). SCH does not accept any liability for
any works or activity of any sort occurring near the property during your stay nor for unforeseen issues such a power cut.
Guests agree to reasonable and lawful use of the wifi provided.
Smoking is strictly forbidden in all indoor areas and whilst using the hot tub. If you do smoke outside, please dispose of any cigarette butts in the outside bins and not the bins inside the cottages.
This agreement is for the purpose of a holiday rental only and does not create the relationship of Landlord and Tenant between you and SCH. You will not be entitled to a tenancy or to any other form of statutory security of tenure as a result of this Agreement.
SCH shall not be responsible for loss or damage to any of your belongings or for any injuries sustained by you or any of your guests unless caused by the negligence or default of SCH.
Please note that there is no charging point at Kisdon or Lovely Seat and on no account are guests permitted to use the electric sockets at the property for this purpose. There is a charging point at the National Park Centre in Hawes (approximately six miles from the properties).
If you have any cause for complaint during your holiday at the property, please notify SCH at the time and we will make all reasonable efforts to assist and resolve the issue. SCH will not normally make any refund or recompense in respect of a complaint
made after departure if the complaint was not made known during the holiday rental period.
Updates to our Terms and Conditions
We reserve the right to update/amend these Terms and Conditions. The Terms and Conditions at the time of your actual booking will be the ones that apply to your booking.
This version: 9th March 2021